Privacy Policy

Compassionate Dental Care
Effective Date: February 13, 2026

Compassionate Dental Care (“Practice,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (the “Site”).

By using this Site, you agree to the terms of this Privacy Policy.

We may collect the following types of information through our Site:

Information you voluntarily provide, including:

• Name
• Email address
• Phone number
• Mailing address
• Insurance information
• Appointment details
• Information submitted through contact forms or intake forms

If you submit medical or dental information through online forms, we may collect protected health information (PHI) as defined under HIPAA.

When you visit our Site, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Referring website

This information helps us improve website performance and user experience.

We may use the information we collect to:

• Schedule and manage appointments
• Respond to inquiries
• Provide customer support
• Send appointment confirmations and reminders
• Process payments
• Verify insurance information
• Improve website functionality
• Comply with legal and regulatory obligations

Compassionate Dental Care uses an AI-powered communication service provided by Yobi to assist with:

• Answering phone calls
• Website chat interactions
• Appointment scheduling
• Collecting patient information
• Sending SMS/text communications

Information shared through these systems may be processed and stored by Yobi on our behalf.

By interacting with our phone system, chat feature, forms, or SMS communications, you acknowledge that automated systems may be used to assist in communication.

Phone calls to and from our office may be recorded for quality assurance and service improvement purposes.

If you provide your mobile number and opt in, you consent to receive text messages regarding:

• Appointment reminders
• Scheduling updates
• Billing notifications
• Office communications

Message and data rates may apply. You may opt out at any time by replying STOP.

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Illinois laws regarding the protection of protected health information (PHI).

Health-related information submitted through secure forms is handled in accordance with our Notice of Privacy Practices. However, no online transmission can be guaranteed 100% secure.

For more detailed information, please review our HIPAA Notice of Privacy Practices available at our office.

We accept cash, check, major credit cards, debit cards, insurance, self-pay, and third-party patient financing.

Online payments, if available, may be processed through secure third-party payment processors. We do not store full credit card information on our servers unless explicitly stated.

Third-party financing providers operate under their own privacy policies.

Our Site may use cookies or similar technologies to:

• Improve website functionality
• Analyze traffic and usage patterns
• Enhance user experience

You may adjust your browser settings to disable cookies; however, some features of the Site may not function properly.

We do not sell your personal information.

We may share your information with:

• Service providers assisting with website hosting, marketing, or communications (including Yobi and Deploy, LLC)
• Payment processors
• Insurance providers (as necessary)
• Legal or regulatory authorities when required by law

All third-party service providers are expected to maintain appropriate safeguards.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission or storage system can be guaranteed completely secure.

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

This Site is not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request corrections
• Withdraw consent to certain communications

To exercise these rights, please contact our office using the information below.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of the Site after changes are posted constitutes acceptance of the revised policy.

Compassionate Dental Care
261 N Randall Rd #101
Lake in the Hills, IL 60156
Phone: (847) 854-7645
Email: [email protected]